Privacy Policy

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MedSafe believes that the protection of the personal data of its users and patients is essential. Personal data is therefore handled, secured and processed with great care in accordance with this Privacy Statement and applicable laws and regulations.

This Privacy Statement describes the categories of personal data collected or generated (processed) when you use the MedSafe website, the MedSafe Platform and your Personal MedSafe Health Environment and how your personal data is used, shared and protected. It further describes the choices you have regarding your personal data and how to contact us.

Who is responsible for the processing of your personal data?

KnowL solutions B.V. with the trade name "MedSafe" (hereinafter "MedSafe") is responsible for processing your personal data. MedSafe is located at Aagje Dekenkade 71 in Voorschoten.

MedSafe aims to provide medically excellent care (remotely) through its MedSafe Platform and patient-involved services, using interactive technologies where patients, their caregivers and other stakeholders can work together to deliver individually tailored care.

What personal data do we collect?

We ask you to share certain personal data with us in order to provide you with access to the MedSafe Platform, create a Personal MedSafe Health Environment for you, and provide you with the products and services you request from us. This is the case, for example, when you create an Account on our MedSafe Platform, when you log in, when you start entering data and information into your Personal MedSafe Health Environment, when you communicate with our Partners in your Personal MedSafe Health Environment, and when you make purchases in the web shop.

This personal data includes:

  • Contact information, including name, email, address, phone number, delivery and billing addresses;Login and account information, including screen name, password;
  • Personal information including gender, residence, date of birth and purchase history;
  • Payment or credit card information;
  • Images, photos and videos;Physical characteristics and health data including weight, heart rate, readings such as blood pressure and cholesterol.
  • Medical history
  • Medication records
  • Family health history
  • Data about (fitness) activities you share or that are generated by our MedSafe Platform e.g. from your pedometer, act

Why and how do we use (process) your personal data?

MedSafe uses the personal data we collect from you as follows:

  • To provide the functions of the MedSafe Platform, your Personal MedSafe Health Environment and the services you request:When you want to use the MedSafe Platform, your Personal MedSafe Health Environment and the services provided by MedSafe, we ask you to create a personal account. We also store this data so that you can easily log in each time. We will display these details in your Personal MedSafe Health Environment so that you can edit these details yourself.
  • We also use your e-mail address for support. For example, when you want to create a new password we will send you this by email.When you make purchases in the webshop and when you use paid services from MedSafe and our Partners we also need your address and name to be able to send you the materials for conducting the study.To give you insight into your progress and results
  • We collect your (fitness) activities and your physical characteristics and health data such as readings, progress and keep track of what exercises you do, where you left off when you stop exercising early, what exercise programs and questionnaires you use. We store your progress and results and display them in your Personal MedSafe Health Environment so you can see how you are doing in your health and if you are making progress. By using your Personal MedSafe Health Environment, you can earn points.
  • We collect your results to track your points for you. Getting you into the MedSafe program
  • To create a basic health report we need your e-mail address, date of birth, zip code, house number and gender. With your email address you will create a personal, secure account, and with your date of birth and gender, MedSafe's questions will be tailored to your situation.
  • You complete your personal MedSafe account with questions about your health, family, lifestyle and measurements. This data remains stored within your personal account so that you do not have to complete all the questions again the next time you participate and you can compare your health report from previous participations.

Scientific research

Your data related to the use of your Personal MedSafe Health Environment may be used for scientific research or for analyzing and improving our products. However, this data is always anonymized and does not contain any personal information. Thus, they cannot be traced back to you as a person. In this way, your privacy remains guaranteed. On the registration screen you can, by placing a check mark, choose whether you agree to this condition. You may also be actively approached to participate in scientific research. In that case, you will always be asked to give permission to participate first. You can think of giving permission for an interview or for completing a questionnaire.

If you give permission to participate, you can always change your mind and withdraw this permission. Your research data will be kept confidential and outsiders will not have access to it without permission. The results of the study may be used for a scientific publication, but they will never be traceable to you as a person.

Improvements to the MedSafe concept and general research and analytical purposes

MedSafe continuously evaluates the MedSafe concept so that its quality and effectiveness are constantly improved. We use data about how our users use our services to better understand customer behavior and preferences. For example, we may use information about how users use their MedSafe Personal Health Environment to better understand how we can arrange the functionalities in the MedSafe Personal Health Environment.

The purposes listed below are optional:

Physician insight

If you have agreed that MedSafe may share your data with your doctor during registration, MedSafe may also share your data with your doctor. We can only share your data if we know the details of your doctor.


You can subscribe to the MedSafe newsletter. The newsletters contain general information about health. If you wish to unsubscribe from the newsletter, please send an e-mail to:

Service desk handling questions and complaints

If you have any questions or comments about MedSafe you can contact the Service Desk. The Service Desk can be reached by telephone and e-mail. To help you further, the Service Desk will only see your e-mail address, date of birth, gender and in case of additional modules also the name, address and purchased modules. Notes about your question are kept. If you call again, we can use these to help you quickly.

Information Security

MedSafe is certified to NEN-7510 for information security in healthcare and also ISO27001. These standards represent information security in healthcare and are designed to ensure the availability, integrity and confidentiality of all information required to provide responsible care to patients:

  • Availability - information and services are there when they are needed.
  • Confidentiality - information and services are accessible only to authorized individuals.
  • Integrity - information is accurate and complete and services function correctly.
  • MedSafe uses a secure (SSL) SHA-256 connection with RSA encryption to securely exchange encrypted data.

Your personal data is at all times stored in physically separate and secure places. Only when the user himself/herself logs into his/her Account with his/her personal username, this data is merged via a secure connection. In this way, the user is the only one who has access to his/her health data.

MedSafe secures every web page it controls that collects personal information, but cannot guarantee the confidentiality of personal data transmitted over the Internet. We encourage you to exercise caution when transmitting personal information over the Internet, especially personal information related to your health. MedSafe cannot guarantee that unauthorized third parties will not gain access to your personal information. You should therefore weigh both the benefits and risks in providing personal information over the Internet.

Data Transfer

The personal data we collect or generate (process) in the context of our MedSafe Platform and services is stored on secure servers located in countries within the European Economic Area.

Retention of your personal data

We will retain your personal data for as long as necessary to fulfill the purposes for which we collect it, except where otherwise required by law.

Your rights regarding your personal data

You have the right to request: (i) access your personal data; (ii) correct your personal data if it is incomplete or inaccurate; or (iii) erase your personal data. You also have the right to object to the processing of your personal data on compelling legitimate grounds relating to your personal situation. Where we have obtained your consent to process your personal data, you have the right to withdraw your consent at any time.

Removal of account

You can have your personal data deleted after your participation. However, the then anonymized health data will remain available for the study. If you request us to delete your data, MedSafe can no longer perform its services for you.

Partner Services.

Our MedSafe Platform and your Personal MedSafe Health Environment allow you to interact with a wide range of other digital products and services. For example, our MedSafe Platform may integrate with Partners' activity trackers and other Partners' digital services.

If you choose to connect your Account and your Personal MedSafe Health Environment with a Partner's service, your privacy rights will be governed by their respective Privacy Policies.

Our MedSafe Platform may contain links to other websites and apps (from Partners) for your convenience or information. Linked sites and apps have their own privacy statements and policies, and we strongly encourage you to read them. To the extent we do not own or control the linked websites or apps, we are not responsible for their content, the use of the websites or apps, or the privacy practices of the websites or apps. MedSafe cannot assume any responsibility regarding the handling of your data by those parties.


The MedSafe site makes use of cookies. Cookies are small files that are stored on your computer when visiting a website. This information is necessary for the proper functioning of a website. Cookies can collect information about your click behavior, language settings and personal preferences on the website.

What do cookies do?

Cookies are used by MedSafe to recognize you when you visit the website so you can easily access your personal account. We may also use this data to make the website more convenient for you. This allows us to keep improving the website. The use of cookies is safe. No personal information, such as e-mail address or personal data can be derived from cookies.

What do we use cookies for?

  • relaying information from one page to the next, for example if a long survey is completed or if you need to enter a lot of data
  • storing preferences, such as location, desired number of search results to be displayed, etc.
  • reading browser settings in order to display our website optimally on your screen
  • detecting abuse of our website and services, for example by registering a number of consecutive failed login attempts
  • evenly loading the website, so that the site remains accessible
  • offering the possibility of storing login details, so that you do not have to re-enter them each time
  • making it possible to respond to our website

Read more about the cookies used on our website here:

  • Google Analytics_GA Google Analytics 2 year Tracking cookie to track repeated visits to the same website.
  • Google Analytics_GAT Google Analytics 2 year Tracking cookie to track repeated visits to the same website.
  • PHPSESSID Expires at end of session To track the visitor's session on the website.

How long do cookies stay on my computer?

Most cookies go away when you leave the MedSafe website. Some cookies remain on your computer for a few days or a few years. Through the settings in your browser you can always delete cookies. Please be aware that if you do not want cookies, certain features of the website may be lost or not work properly.

Third party cookies?

Some parts of our website, such as texts, documents, images or videos, may be from third parties. We do not always have insight into cookies used in this way on our website. Should you come across these, please contact us. You can also disable third-party cookies through the settings in your browser.


MedSafe does not collect or use the personal information of children (minors under 18). We do not knowingly allow children to order our products, communicate with us, or use our services. If you are a parent and have become aware that your child has provided us with information, please contact us.


We will need to amend this privacy statement from time to time as, for example, our website, the rules on processing personal data or the rules around cookies change. By agreeing to this privacy statement you allow us to change the content of the statements and cookies listed at any time and without prior warning. You can check this webpage for the latest version, which you can recognize by the date on the document.

Contact information

If you have any questions about the use, modification or deletion of personal data you have provided to us, or if you wish to unsubscribe from future communications from MedSafe, please contact us using the contact information provided on this website.
If you wish to delete your personal data, the pseudonymized health data will remain available for scientific research.